FAQ — JIMS · Jamaica Incident Management System

The basics

About the service

What is JIMS?

The Jamaica Incident Management System is a real-time map of road conditions across Jamaica — live traffic, incidents, closures, cameras, weather and emergencies — built to help everyone travel safely and informed.

Is this the official NWA app?

No. The official JIMS mobile app is operated by the National Works Agency (NWA). This is the JIMS web platform — a browser-based companion operated by Virtual Enterprise. See About for details.

Do I need to install anything or create an account?

No. JIMS runs in any web browser on phone, tablet or computer. No app, no sign-up — just open the map. Accounts exist only for administrators and moderators.

Does it cost anything?

No. JIMS is a free public-information service.

Live traffic

How the traffic map works

How does the traffic colouring work?

Roads are coloured by how fast traffic is actually moving — 🟢 green is free-flowing, 🟡 yellow moderate, 🟠 orange slow, 🔴 red heavy congestion. See How it works.

Why are some roads grey with no colour?

Grey means no live GPS data has come in for that road yet. JIMS is crowd-sourced, so roads colour in as drivers travel them. The more people use JIMS, the more of the island lights up.

How accurate are the travel times?

Travel times are built from live road speeds reported by drivers right now. They are a strong real-time estimate, but always allow a margin and obey road conditions and signals.

How do I become a traffic sensor?

Just open the map on your phone and allow location access. Your device anonymously contributes speed data as you travel — that's it.

Privacy & data

What we collect — and what we don't

Is my location tracked?

Traffic data is anonymous. Your device shares position and speed using a random id that is never linked to your name or any account, and raw GPS points are deleted shortly after they are used. Full detail in the Privacy Policy.

How do I stop contributing my GPS?

Open the Jamaica Traffic card on the map and tap Stop in the sensor strip at the bottom, or simply deny location permission in your browser.

Using JIMS

Reporting & everyday use

How do I report an incident?

Tap Report on the map or open the Quick Report page — pick what you see, drop your location, add a photo. Reports are reviewed by moderators before appearing publicly.

Does JIMS work on mobile?

Yes — JIMS is designed mobile-first and works in any modern phone browser. You can also add it to your home screen.

There's an emergency — should I use JIMS?

For any life-threatening emergency, call the emergency services first (Police 119, Fire & Ambulance 110). JIMS is an information tool, not an emergency dispatch service.

Still have a question?

Reach the JIMS web platform team and we'll be glad to help.

Contact us Open the live map